Cancellation & Return Policy
CANCELLATION BY THE SWADESHI SHRINGAAR
Please note that there may be certain orders that we are
unable to accept/fulfil and must cancel. We reserve the right at our sole
discretion to refuse or cancel any order for any reason.
Some situations that may result in your order being
cancelled include limitations on quantities available for purchase inaccuracies
or errors in product or pricing information, or problems identified by our
credit and fraud avoidance department.
We may also require additional verification or information
before accepting any order. We will contact you if all or any portion of your
order is cancelled or if additional information is required to accept your
order.
If your order is cancelled after your credit card has been
charged the said amount will be reversed back in your Card Account.
The customer agrees not to dispute the decision made by Swadeshi Shringaar and accept the decision regarding the cancellation.
CANCELLATION BY THE CUSTOMER
Prepaid orders are not eligible for cancellation, Cash on
Delivery orders can be cancelled within 24 hours of placing the order. Kindly
Call / WhatsApp us on +91 7976017697or write to us at
swadeshishringaar@gmail.com to request a cancellation.
In certain circumstances where customer wants to cancel a
Prepaid Order, valid refunds can only be processed in form of Store Credit.
The customer agrees not to dispute the decision made by Swadeshi Shringaar and accept the decision regarding the cancellation.
COURIER
Delivery takes 3-12 business days. Delivery time excludes
payment verification & administrative processes.
Delivery is traceable and 100% insured.
Customer or addressee (anyone living at the address) will be
required to sign for the package at the door.
If no one is at home/office to receive it, a re-delivery
will be attempted up to 2 more times. You will be contacted by the courier
company for a suitable time for re-delivery.
As soon as the order is shipped, we will send a detailed
message with the name of the courier company and tracking number, it's
customers duty to follow up with the courier company after that, we can just
help them with exact status of an order along with its location.
Your orders will only be processed and packed during the
operation hours. Our mailing team operates from 10.30 am to 6.30 pm, Monday -
Saturday (exclusive of Public Holidays).
RETURNS & SIZE EXCHANGE
RETURNS:
We take returns only in following cases:
Item is Defective (Please attach relevant pictures in reply)
Wrong Size Delivered (Other than the one that has been
requested).
Please make all valid return requests within 7 working days
of receiving the product by dropping us an email on swadeshishringaar@gmail.com
The item should be in its original, unworn, unused,
unwashed, and undamaged condition.
Valid returns will be issued in the form of store credits
only.
We do not have a return pickup facility hence the packet has
to be sent back by the Customer to our address.
Courier refund of maximum Rs.150/- would be given to the
customer in case of exchange subject to the courier receipt.
Minor damages like
tassels being pulled off etc. might happen during transit are not covered under
return/exchange policy.
There might be a minor (10%-12%) colour difference between
the actual product and the pictures shown due to screen resolution issues.
Please do not ask for exchange on this ground.
Products on Sale/Discounts or purchased using any sorts of
Coupon Codes will not be eligible for Size Exchange & Returns.
International Orders will not be eligible for Size Exchange
& Returns.
We hope you get correct fits & love our products always,
and never need to come to this page.
We also provide a margin of 3-4 inches in every outfit.
In case another size is required than the one ordered for
the same product:
Please send back the dress to us on the below mentioned
address, we do not have reverse pickup facility.
Do insert a slip inside the packet mentioning your contact
details and the required size.
A new dress will be delivered in 2-4 working days after we
receive and the returned dress passes the quality check.
The dress returned would be exchanged with the same dress of
different size (subject to the availability in stock).
Second time Courier charges Rs. 90/- per half kg would be
charged for sending back the dress.
Contact: +91-7976017697
For any other queries
or issues you can Contact us.
Don't worry, we are
pretty accommodating!